Swansboro Family Dentistry

COVID-19 Update Information


Dear Valued Patients,

Beginning next week (May 11,2020), we will be reopening with limited business hours. At this time, we will only see emergency and operative patients. There will still be no hygiene appointments being scheduled. We plan to increase the number of patients over the next few weeks.

So, what is different now? Over the phone, we are asking universally accepted screening questions to increase safety for all. We are also requesting those who can arrive alone for their appointment do so. We encourage you to wear your face covering into our clinic. If you do not have one, one can be provided for you. We expect these steps to continue for the foreseeable future.

Commonly touched surfaces such as door handles and counter-tops are disinfected on a regular schedule multiple times throughout the day. We are also asking  that patients wait in their cars instead of the waiting room to further minimize transmission of the Covid-19 virus. Social distancing is being followed in our common areas. We are constantly re-evaluating scheduling, staffing and other items to adhere to the recommendations we have all been practicing the last several weeks.

As a staff, we are all starting each day by taking our own temperatures. We will also take your temperature when you arrive.

Our level of PPE (personal protective equipment) has been enhanced in accordance with the most recent CDC and ADA recommendations. Our patient coordinators will be wearing face masks and practicing social distancing when they greet you. Rest assured, it is the same warm, caring person it has always been, behind the mask.

Additionally, our clinical staff: assistants and dentists will all be wearing the most effective, CDC approved, face masks available. Face shields are now recommended, so our staff will be wearing these for almost every appointment. Again, these are the same caring, skilled people you have come to know and trust. If regulations for dentistry are modified further know we will adhere to them. We are, through multiple sources, working diligently to obtain all necessary garments to perform dentistry.

Over the last month, new regulations have been instituted for gowns. As a result, we will be wearing additional, either disposable or washable, jackets, scrubs or gowns. We are, through multiple sources, working diligently to obtain needed garments. Regulations on a federal and state level are still being clarified but know we will adhere to them.

Another change which, again, the CDC and ADA have recommended, is a pre-procedure mouth rinse. What is that? Immediately before any procedure, we will give you 10ml of a 1.5% hydrogen peroxide rinse. We will ask you to rinse for 30 seconds with 5ml. The goal is to lessen any virus particles in saliva being spread into the air.

So, as we anticipate returning to a more normal level of dental care, please know we are following all guidelines associated with preventing the spread of Covid-19. As further clarifications and changes are made, we will be implementing those, too. We are working daily to not only implement, but also anticipate further precautions.

We have kept a list of all patients that have been cancelled and you will hear from us over the coming weeks to reschedule your appointments. It will take some time to make up for the time lost so please be patient with us.

The oral health and overall health of our patients is a high priority for us. We miss seeing everyone.

Thank you and stay healthy!

Dr. Craig Brown & Staff

If you have difficulty using our website, please email us or call us at (910) 326-3611
Currently, our office is closed to non-emergency procedures due to recommendations from the CDC, the American Dental Association and the North Carolina Dental Association until June 1, 2020. We are open and seeing emergency patients by appointment only Monday, Tuesday, and Wednesday from 8am to 5pm. Please visit the following link for more information on our response to COVID-19: https://www.swansborofamilydentistry.com/p/COVID-19-Update-Information/263.